The demand and pressure on our customer support is unusually high. Due to the Coronavirus (COVID-19) outbreak the excessive volumes of enquiries forwarded to us through several channels results in longer waiting periods. Consequently, we have to ask you to contact us via e-mail.

Visit our website and log in to your account using your login details, such as booking number and e-mail address. We will answer all customers as soon as we can.

Cases with passengers who have departure time in the coming days are considered most urgent and will be prioritised. Bookings that aren’t urgent might have to wait a bit longer than usual.

We hope that you have patience with us, and we are sorry for any inconvenience the COVID-19 virus might have caused you. But it’s important for us to let you know that we will not forget you. We are doing our best to answer all your questions soonest possible. Below are some information concerning the current situation

• WHO – World Health Organization
• ECDC - European Centre for Disease Prevention and Control

CORONAVIRUS (COVID-19)

On this page we will try to keep you updated about the current situation regarding the Coronavirus (COVID-19) and changes and updates in the aviation sector and from the airlines. Beside the information here, you also have to keep yourself updated about your country’s directives and regulations. Please note that there might be new information that we still haven’t been able to update here. It is always the responsibility of each traveller to check his or her flight details, gather information from the airlines, and to check with the embassy of the country of your destination, so that no restrictions are imposed which can hinder or effect your fight.

FLEXIBLE BOOKING RULES

Some airlines have introduced generous change of booking rules, and in some cases, customers are allowed to change the booking without extra charge. That is if the booking is according to the airline’s booking rules. Please note that we charge a small administrative fee to change your booking.

IMPORTANT for travellers who have been to China, South Korea, Iran and Italy, and who are travelling to other countries:

Travellers who have recently been to China, South Korea, Iran or Italy, and who are going to fly to other countries are advised to carefully read the regulations that applies for entry into other countries. There might be a risk that you will be denied entry as several countries and governments have changed their regulations.

CURRENT FLIGHT STATUS AND UPDATES

Several airlines have applied new rules for change of bookings and cancellations. You have to search for the latest news from each airline or see flight status on each airlines' website. If your airline is not listed below, or if you want more information about your flight, please contact our customer support or the airline.

• Lufthansa: view all Lufthansa updates regarding the Coronavirus here or login to your booking here.
• KLM: view all KLM updates regarding the Coronavirus here or login to your booking here.
• British Airways: view all British Airways updates regarding the Coronavirus here or login to your booking here.
• Finnair: view all Finnair updates regarding the Coronavirus here or login to your booking here.
• Aeroflot: view all Aeroflot updates regarding the Coronavirus here or login to your booking here.
• China Southern Airlines: view all China Southern Airlines updates regarding the Coronavirus here or login to your booking here.
• China Eastern Airlines: view all China Eastern updates regarding the Coronavirus here or login to your booking here.
• Cathay Pacific: view all Cathay Pacific updates regarding the Coronavirus here or login to your booking here.
• Hainan Airlines: view all Hainan Airlines updates regarding the Coronavirus here or login to your booking here.
• Xiamen Airlines: view all Xiamen Airlines updates regarding the Coronavirus here or login to your booking here.

CANCELLATION DUE TO CORONA VIRUS?

We understand that you as a traveller are worried about a possible outbreak of the Coronavirus at your destination. But cancellation due to concerns means that you will not receive a refund. If the flight is cancelled, the airlines often offer full refund, and you will be charged a small administration fee for our work of cancellation and request for refund.